Frequently Asked Questions
Are you insured?
Maid In The Triangle is fully licensed and insured.
Who supplies the cleaning supplies?
At Maid In The Triangle we supply all of our own premium cleaning supplies.
Do I have to be home to let cleaning team in?
No. At Maid In The Triangle we will discuss entry options to be listed on your file such as picking up a key fob at your leasing office.
What should I do before my cleaning team arrives?
To ensure the most efficiency we ask that you put away any clothing before we arrive. We also ask that all pets be put away comfortably while we are servicing your home.
What if there is a room I rather you not clean?
At Maid In The Triangle we respect your privacy that is why we do not open any doors, dressers or cabinets. If there is a certain room you would rather we do not service simply keep that door closed.
What if the room does not have a door?
If the room you would rather we not clean does not have a door you can speak to any of our team members at the office and we will add it to your file.
Are closets and laundry rooms included?
Because we respect your privacy we do not enter your closets or laundry rooms.
What time will my cleaning team arrive?
Because we give every home the individualized attention it deserves we cannot guarantee a specific arrival time. We do however give you an arrival window.
What if my scheduled cleaning falls on a holiday?
If your scheduled cleaning service falls on a holiday, we will reach out to you to re-schedule and work with what works best for you.
How do I pay?
Payments are due on the day of your service. Most of our clients leave cash or money orders on the kitchen counter. At this time we do not accept checks.
Do you offer Carpet Cleaning?
Standard vacuuming is included in each service. If you would like your carpet washed, we offer carpet cleaning as an additional service.
Do you need to come for an in home consultation?
While we can certainly come to your home for a free consultation, we offer other ways to get you a free estimate for clients that are more time sensitive.
How frequent do you offer cleaning services?
At Maid In The Triangle we are happy to provide services every week, every other week, or once a month. We are happy to give our professional opinion on how often we feel your home should be serviced based on factors like size, type of furnishings, amount of people living in the home, flooring types and other factors. We also offer one time cleanings as move in and move out services.
Do your cleaning teams accept tips?
While we do not expect any tips, our cleaning members are allowed to accept tips. Some of our clients choose to tip at every service or a lump some quarterly and yearly. You can also leave reviews of your service team. We love to hear feedback and hearing that our hard work is appreciated.